- Will you keep my information private?
100% Yes. Superior Condoms understands your need for and respects your privacy. We will never share any of your information with another organisation or any individual for any purpose, other than to comply with the law, fulfil your order, and improve our service to you.
We treat all orders in a confidential manner. All orders from Superior Condoms are delivered in plain packaging and will have a return post code marked on the package. Any item appearing on your credit card or bank statement be from Superior Wellbeing Limited, parent company of Superior Condoms
We treat all orders in a confidential manner. All orders from Superior Condoms are delivered in plain packaging and will have a return post code marked on the package. Any item appearing on your credit card or bank statement be from Superior Wellbeing Limited, parent company of Superior Condoms
- Is it safe to enter my card number online?
All financial transactions are processed by Paypal. Their payments system accepts all credit cards, as well as Paypal account payments. Superior Condoms does not have any access to your financial information. Our website is secured by ekmpowershop who are a large UK website provider and hosting company.
- Why did my credit card authorization fail?
Occassionally your card authorization may fail. Please try again, and if you experience continued problems, please contact us at admin@superiorcondoms.com
- How will the payment appear on my card statement?
Any line item appearing on your credit card or bank statement will state Superior Wellbeing Limited.
- What are the expiry dates on the condoms you sell?
We try wherever possible to supply condoms with expiry dates in excess of three years however in some cases this is not possible.
- How long does delivery take?
We send all of our orders by first class mail on the UK mainland. Typically this will take between one and two working days. Generally we will dispatch your order on the day that it is received. If this is not the case then it will be on the next working day.
All European orders are sent by Royal Mail first class post. Please allow seven - ten days for your parcel to travel through the postal system.
All European orders are sent by Royal Mail first class post. Please allow seven - ten days for your parcel to travel through the postal system.
- If I placed an order days ago and it has not arrived, what should I do?
Please email us at admin@superiorcondoms.com, providing all your order details from your order confirmation email. It is therefore important that you enter the correct email address when prompted and keep your order conformation email. This email will have all your order details and it will make it much easier to find out what is going on.
- I do not have a credit or debit card, can I still place an order?
You can order and pay through your PayPal account.
- I have a question that is not listed here what can I do?
Please send your question to admin@superiorcondoms.com and we will reply as soon as possible.
- What is your returns/ refunds policy?
We understand that from time to time you may wish to return a product to us.
We have a 30-day returns policy to enable you to return products to us in appropriate circumstances. This policy does not affect your statutory rights (such your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
(a) we receive the returned product within 30 days following the date of purchase/receipt of the product;
(b) the returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
In order to take advantage of your rights under this returns policy, you must:
Notify us immediately upon your decision to return the product by emailing us at admin@superiorcondoms.com . With the subject line “Returns”.
You will be responsible for paying any additional postage costs associated with returns under this policy, unless goods are faulty for whatever reason.
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This will occur within 7 days of us receiving the returned package.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
By law, customers located in the European Union also have the right to withdraw from the purchase of goods within seven working days of the day after the date the goods are delivered.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the goods and the cost of sending the goods to you as follows:
We have a 30-day returns policy to enable you to return products to us in appropriate circumstances. This policy does not affect your statutory rights (such your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
(a) we receive the returned product within 30 days following the date of purchase/receipt of the product;
(b) the returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
In order to take advantage of your rights under this returns policy, you must:
Notify us immediately upon your decision to return the product by emailing us at admin@superiorcondoms.com . With the subject line “Returns”.
You will be responsible for paying any additional postage costs associated with returns under this policy, unless goods are faulty for whatever reason.
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This will occur within 7 days of us receiving the returned package.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
By law, customers located in the European Union also have the right to withdraw from the purchase of goods within seven working days of the day after the date the goods are delivered.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the goods and the cost of sending the goods to you as follows:
- where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
- where you are returning an entire order, we'll refund applicable per-goods delivery charges and the per-delivery charge that you incurred
- where we collect an goods from you, we reserve the right to recover the costs of collection from you.
- Does buying from you affect my statutory rights?
No, your statutory rights are not affected.
- What if I have a complaint?
If you have a complaint please send an email to admin@superiorcondoms.com. We take complaints very seriously and will investigate any complaint you may have as quickly as possible.
Superior Service
All orders are processed within 24 hours using the Royal Mail first class service. This means you get your order within 2 days in a discreet, plain padded Jiffy bag or small box with no reference to Superior Condoms
Superior Safety
All payments are secured by